Customer Model Handling

Version 2026-11-14.2

Draft for review by counsel. Not yet in force, and not legal advice.

This statement is part of the Terms of Service. It says what happens to the models and other material you bring to Ixian ("Customer Materials": model files and weights, calibration and evaluation data, configurations), and to your "Customer Results": the measurements, accuracy results and reports about your models that Ixian produces for you. Both are yours (Terms of Service, section 6) and your Confidential Information (section 9). The packages Ixian delivers carry ZETIC's runtime and compiled engine, licensed under the Runtime Licence, plus your Customer Results.

What we use them for

We use them only for these purposes:

to run the jobs you ask for (measuring, optimizing, building and verifying engines for your chosen robot computers);
to keep Ixian secure;
to investigate a failure you report;
when the law requires it.

We do not use Customer Materials or Customer Results to train models, to tune Ixian for other customers, or for benchmarks we publish, and we do not sell or share them.

Running your jobs also teaches us things that neither identify you nor let your materials or results be reconstructed, such as kernel timings by operator shape and robot computer. That run-derived knowledge is part of the Ixian Technology, not of your Customer Materials or Customer Results, and we may use it to improve Ixian for everyone, as the Terms, section 6, say.

Where they are

Where	What	How long
The Service's storage (Amazon Web Services, United States, us-east-1), encrypted at rest	Customer Materials you upload, and packages and Customer Results	Customer Materials: until [30] days after the last run that used them, or after you upload them if no run uses them, unless your workspace keeps them for repacking; packages and Customer Results: [90] days after they are made, or until you delete them
The board queue (a server on Google Cloud, [region to confirm])	The job: what to run, on which board, and the files it needs, in transit to the board	Removed when the board takes the job
A Lab board (ZETIC's boards in the United States and the Republic of Korea)	A copy in a working directory for that one job	Deleted when the job ends, whether it finished, failed or was cancelled; if a board is unreachable, as soon as it comes back
Job logs	Layer names, tensor shapes, timings, errors; never the weights themselves	[30] days
Run records	Model name, compute module, board, times, board minutes and credits	As billing records, see the Privacy Policy
Backups of the Service's storage and database	Everything above that the Service stores	Overwritten within [35] days
Your Mac	Packages and reports the App downloads, and your conversations	Until you delete them; we cannot reach them

Files travel between these places over encrypted connections (HTTPS, and Tailscale's encrypted network to the boards).

You can ask for your jobs to run only on boards in the United States. [Planned as a workspace setting; until then, by asking us.]

Who can see them

People in your workspace, through the App and the API.
Everyone at ZETIC with a zetic.ai Google Workspace account, ZETIC Korea's staff included, through our Admin console. They see your workspace's run records (model name, robot computer, board, times, board minutes and credits), its campaigns and their steps with your Customer Results (metrics, accuracy, telemetry and the last part of each job's log), its members and its audit log, but not the model files themselves. Each read is recorded. [In place once the staff audit log is deployed.] The Privacy Policy, section 7, lists what they can see.
A small number of named ZETIC engineers who operate the Service and the Lab, and who alone can reach the model files: only to run your jobs, investigate a failure you reported, or protect Ixian. We look inside a model only when you ask us to or a failure cannot be investigated otherwise, and we log access to Customer Materials. Our staff are bound by confidentiality obligations.
During the design-partner period, the Lab boards are engineering boards that ZETIC's engineers also use for their own work. Your files are only on a board for the length of your job, in a directory of their own, and are deleted when it ends. Dedicated boards are available on Enterprise plans.
Our subprocessors, only as needed to store and move the files: Amazon Web Services, Google Cloud, Tailscale, and our affiliate ZETIC Korea (named in the Privacy Policy, section 1). ZETIC Korea's engineers operate the Lab boards in Korea, only on ZETICai, Inc.'s instructions, under a written processing agreement.

Chip vendors (NVIDIA, Qualcomm, AMD) do not receive your files: their compilers and runtimes run on our boards.

Your AI agent. The App gives your agent (Claude Code, Codex or another) the results of Ixian's tools, such as model names, settings and measurements, never model weights. Your agent sends what it receives to its provider under your agreement with that provider.

Deleting them

Delete a package, its Customer Results or an uploaded model in the App, or ask us to; workspace owners and admins can ask for all of a workspace's Customer Materials and Customer Results to be deleted. [Self-service deletion is planned; until then, write to support@zetic.ai.]
When the Terms end, we delete Customer Materials and Customer Results within [30] days, after giving you [30] days to download your packages and Customer Results if you ask.
We confirm deletion in writing when asked. Backups roll off within [35] days.
Run records that are billing records are kept as the Privacy Policy says, but they never contain the model.

Security incidents

If we confirm that Customer Materials or Customer Results have been accessed, changed or lost without authorization, we tell your workspace owners without undue delay and in any case within [72 hours], with what we know, what we are doing, and who to contact.

Changes

We tell workspace owners [30] days before a change that reduces these commitments.